Availability of Products
Our online catalog lists each style, color, size, and width that is made and stocked in inventory. Please understand that any given item can be temporarily out of stock due to supply and manufacturing circumstances. You will be notified immediately if a requested item is not available, and the approximate delivery date for that item will be provided. You may elect to leave the item on back order, or if you prefer, to cancel the order.
Guarantee
All items are guaranteed against defects in materials and workmanship.
Payment and Taxes
Payment Accepted
For your convenience, our online shopping cart accepts the following credit cards - American Express, Discover, MasterCard, Visa.
Personal check, cashiers check, money order, or credit card can be used if the order is mailed.
Shipping
(We do not ship to freight forwarding companies)
United States
FedEx Ground
Free for orders over $75
$15 charge for orders under$75
FedEx 2nd Day Air One pair / $32.00
Each additional pair in same shipment / $15.00
FedEx Next Day Air One pair / $65.00
Each additional pair in same shipment / $25.00
Canada
USPS Ground
One pair / $25.00
Each additional pair in same shipment / $10.00
International
The international shipping charge is $135.00 per pair of shoes. If the requested items are in stock, the transit time is normally 4-5 days (via USPS or FedEx).
There is no U.S. tax charged on the purchase, but any tax or duty applied by your local authorities upon arrival would be your responsibility. All destination customs/duty charges are the responsibility of the purchaser.
Fitting
If you have any questions about obtaining the best fit for your Alden shoes, please email or call for assistance. When you receive your order, please try the shoes on a carpeted surface until certain the size/width is correct.
Returns
You may return any item unworn within 90 days of receipt for exchange of style, size, color, or for refund of the purchase price. All returns must be received in new condition to allow for restocking. A return authorization is not required, but please do include your name, address, phone number, and reason for return. We keep individual size/width records of your purchases, so once your size is established, exchanges are seldom necessary for subsequent orders.
Return address:
The Alden Shop
170 Sutter Street
San Francisco, CA 94104
Questions? Concerns?
Email: online@aldenshoe.com
If you would like to talk with a customer service representative, you may call toll free:
Monday through Saturday. 10:00 a.m. to 6:00 p.m. (PST)
1-800-273-7463 415-421-6691 Fax 415-421-6763