You may return any item unworn within 90 days of receipt for exchange of style, size, color, or for refund of the purchase price. All returns must be received in new condition to allow for restocking. A return authorization is not required, but please do include your name, address, phone number, and reason for return. We keep individual size/width records of your purchases, so once your size is established, exchanges are seldom necessary for subsequent orders.
The Alden Shop
170 Sutter Street
San Francisco, CA 94104
If you would like to talk with a customer service representative, you may call toll free:
Monday through Saturday. 10:00 a.m. to 6:00 p.m. (PST)
1-800-273-7463 415-421-6691 Fax 415-421-6763